Cart 0

FAQ

How long will my order take to arrive?
Each piece of jewelry is made by hand to order and will be on it’s merry way to you within 1-4 days. During the busier times of the year, your order may take a little longer to be completed.  If completion times have been extended a notification will be on the Homepage. Require an item asap?  Please e-mail before ordering to discuss this request.   
 
How can I pay for my order?
We accept all major credit cards and payment through Paypal.
 
How much does shipping cost?
All orders are shipped via USPS. We offer both First-Class Standard and Priority Mail shipping.  First-Class packages take 3-5 business days and Priority Mail takes 2-3 business days.
 
Do you offer international shipping?
Yes we do. Please be aware that shipping can take over a month, depending on the destination. We are not responsible for any additional fees or service charges incurred by customs.
 
Do you charge Sales Tax?
All orders placed in Rhode Island will be charged 7% Sales Tax.
 
What is your Refund/Exchange policy?
We want you to be happy with your Emma Louise creations. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to discuss a refund or exchange. Refunds will be given for your purchase amount, less shipping charges. At this time prepaid return labels are not available. Return shipping is non-refundable.
 
How to I look after and clean my jewelry?
With gentle loving care, your treasured piece of jewelry can look gorgeous for a long, long time. Protect from chemicals or oils: such as common household cleaners, soaps and shampoos. Remove before you swim or shower. Water will damage and weaken the knotting cord and create patina buildup on the copper.
Sterling silver and copper tarnishes naturally and will require occasional cleaning with a soft polishing cloth. Store pieces individually in a ziplock bag, in a cool place, away from direct light.
 
Do you offer Wholesale?
Yes we do. Please fill in the required form and we will be happy to forward all our information.